All Good Management

Technology

Every restaurant is also a technology company.

The guest sees a margarita. Behind the bar, a point-of-sale system is firing the ticket, a card reader is talking to a bank, a delivery tablet is chirping, a camera is watching the door, and a playlist has to keep playing without a hiccup. All of it runs on a network that somebody had better have set up correctly.

Restaurants serve food and drinks, but they run on technology. We make sure the technology is as dependable as the people.

What we handle

We serve as a central technology resource for our restaurants, covering both day-to-day support and long-term planning. That includes the design, setup, integration, maintenance, security, and support of restaurant systems, infrastructure, and third-party platforms.

IT administration & support

Accounts, devices, and everyday help for every team member.

  • Microsoft 365 and Google Workspace administration
  • Account setup, onboarding, offboarding, licensing, and permissions
  • Email, messaging, document sharing, and shared storage
  • Windows and Mac computers: configuration, deployment, and remote support
  • Phones and tablets: deployment and management
  • Identity, sign-in, and access control
  • Cloud storage, backup, recovery, and data retention

Network & connectivity

Fast, reliable, and secure connections at every location.

  • Network design, installation, and ongoing management
  • Wired and wireless setup, monitoring, and troubleshooting
  • Managed Wi-Fi for employees, operations, and guests
  • Firewalls, switches, routers, access points, and cabling, from purchase to replacement
  • Performance, availability, and security monitoring, with reporting
  • VPN, remote access, and secure connections between sites

Cybersecurity & business continuity

Protecting company systems and keeping restaurants running.

  • Firewall, endpoint, network, and cloud security
  • Multi-factor authentication, conditional access, and security policies
  • Device-management policies
  • Security monitoring, vulnerability fixes, and incident response
  • Backups, disaster recovery, and continuity planning
  • Onboarding and offboarding procedures that protect company data

Restaurant operational technology

The systems that take the order and run the service.

  • Point-of-sale hardware: installation, configuration, maintenance, and troubleshooting
  • POS software: menus, pricing, permissions, reporting, and administration
  • Kitchen displays and preparation, recipe, and production systems
  • Online ordering and third-party delivery platforms
  • Management, accounting, inventory, scheduling, and labor software
  • Payment-processing coordination and troubleshooting
  • Data flow between POS, delivery, accounting, operations, and reporting platforms

Systems integration & automation

Systems that talk to each other, so people don’t have to copy data by hand.

  • Connecting restaurant and corporate platforms
  • Automated workflows and data synchronization
  • Process automation that cuts manual work and keeps data consistent
  • Troubleshooting and maintenance of integrations, APIs, and connectors
  • Custom solutions for needs that off-the-shelf software doesn’t meet

Security, audio & video

Cameras, screens, and sound that work as designed.

  • Security cameras and recorders: installation, remote access, and support
  • Digital signage and network-based video and entertainment systems
  • Commercial audio design, installation, routing, and troubleshooting
  • Integration of processors, amplifiers, speakers, and source equipment
  • Music and entertainment platforms
  • Low-voltage infrastructure for network, audio, video, and security

Telecommunications & internet

Phones and internet that hold up when service is busy.

  • Business phone and unified communications: on-premise, hosted, or cloud
  • Users, extensions, devices, voicemail, call routing, and auto-attendants
  • Desk phones, softphones, and mobile apps
  • Number provisioning, porting, and routing
  • Internet provider research, selection, installation, and support
  • Bandwidth planning based on each location’s needs
  • Primary and backup connections (broadband, fiber, cellular, and satellite) with automatic failover
  • Availability and performance monitoring, with reporting
  • Carrier coordination for installations, outages, repairs, and upgrades
  • Management of telecom accounts, contracts, and costs

Strategy, procurement & lifecycle

Choosing the right tools, standardizing them, and planning ahead.

  • Evaluation and selection of platforms, hardware, and providers
  • Specification, sourcing, setup, deployment, and replacement planning
  • Consistent technology standards across locations
  • Review of emerging technology and its operational and financial benefits
  • Technology budgeting and capital planning
  • Software license and subscription management
  • Spotting duplicate services and ways to reduce recurring costs

Vendor & service management

One point of contact for every technology provider.

  • Vendor selection, negotiation, onboarding, and relationships
  • Work orders: creation, escalation, tracking, and resolution
  • Review of invoices, subscriptions, contracts, and recurring services
  • Warranty claims, repairs, replacements, and outside technical services
  • Performance monitoring and accountability for providers

Governance & operational support

Standards, documentation, and help when something breaks.

  • Technology standards, procedures, and documentation
  • Asset, equipment, and configuration inventory
  • User permissions and system access across restaurant platforms
  • Troubleshooting and escalation for management and operations teams
  • Incident response and operational recovery
  • Ongoing consultation with restaurant leadership on needs, improvements, risks, and plans

Opening something new?

New openings, renovations & technology refreshes

Technology planned alongside the build, not after it.

  • Technology planning, design, and budgeting for openings, acquisitions, renovations, and refreshes
  • Assessment of existing infrastructure, flagging systems that are outdated, unsupported, or unreliable
  • Standards and specifications that keep locations consistent
  • Coordination of network, internet, phones, POS, Wi-Fi, security, audio and video, workstations, and mobile devices
  • Equipment specification, purchasing, staging, installation, configuration, testing, and deployment
  • Planning for network and low-voltage needs: equipment locations, cabling, wireless coverage, and connections between systems
  • Replacement and modernization of legacy network, computing, POS, security, and audio and video systems
  • Coordination with architects, general contractors, electricians, low-voltage contractors, service providers, vendors, and restaurant teams
  • Management of migrations, platform conversions, equipment replacements, and multi-location rollouts
  • Pre-opening testing, commissioning, and go-live support, plus follow-up review to improve reliability, performance, security, and cost
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